SINGAPORE, May 15 (GCTL) - With the continued strong growth of air traffic and planned investments in new infrastructure at Changi Airport Group (CAG), key airport processes will need to be transformed to raise labour productivity and operational efficiency at the airport.
CAAS has therefore launched two new initiatives – Passenger Self-Service Adoption Programme and Aviation Problem-Based Challenge – under the S$100 million Aviation Development Fund (ADF). In collaboration with the Changi Airport Group (CAG) and the airport community, CAAS aims to encourage airlines to participate in providing self-service check-in and bag-drop services for passengers departing from Changi Airport. The airport community stands to benefit from the automation of these processes through improved labour productivity and the reallocation of manpower to deal with more complex service requests.
Through the self-service services, passengers can perform the check-in function online, via mobile applications or at mobile kiosks at the airport, as well as print boarding passes and baggage tags at the kiosks, without the need for assistance by passenger service agents at check-in counters.
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Category : Asia Pacific News
Tags : Changi Airport,
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