Mar 15

China Watch Blog reports that online shopping drew the largest number of complaints in the e-commerce industry last year, with the biggest number of complaints from the cities of Beijing and Shanghai and Zhejiang province.

According to a report complied by the China Electronic Commerce Research Center, an independent research institute based in Hangzhou, Zhejiang province, it collected about 100,000 complaints related to e-commerce via its online platform, which is, perhaps, indicative of only a fraction of the on-line shopping problems in the huge country which has over 500 million Internet users.

It found that 52 percent of the complaints involved online shopping, far outstripping other activities such as group purchases.

Clothes, digital products and household appliances drew the most complaints, because the three categories were also the most popular products for online shoppers.

“It is not surprising that online shopping got so many complaints, because the business is developing too rapidly,” said Qiu Baochang, director of the Consumer Rights Protection Committee of the Beijing Lawyers Association.

Consumers spent about 800 billion yuan ($126.3 billion) on online shopping in 2011, Commerce Minister Chen Deming said earlier.

The number of online consumers hit 194 million in 2011, according to the China Internet Network Information Center.

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