LONDON, July 14 (GCTL) - The express carrier industry is expected to see a hardening of prices over the next 12 months, according to the findings of the UK Domestic B2B Parcels Distribution Survey.
The survey, which is based on 300 interviews with shippers despatching 100+ parcels a month conduced by mail and express research consultancy Triangle Management Services, spotlights the shippers' growing desire to have a more up-front and urgent pro-active response from their UK express carriers advising them of shipment delivery problems.
Robin Parr-Davies, Triangle's Express Director, points out that ''many respondents mentioned their need for better and quicker information when things go wrong, and advice of late or non-delivery of consignments is clearly still an important area of concern. Although this issue was apparent in 2005 there appears to have been little customer perception of progress into 2006.''
editors, GCTL